A brand owned by TechMech Electrodynamics India Pvt. Ltd.
Cancellation & Returns Policy
Fair, Transparent & Customer-Friendly Policies by IonEdge
Our Commitment to Transparency
At IonEdge, powered by TechMech Electrodynamics India Pvt. Ltd., we prioritize your satisfaction and health. Our policies are designed to be as clear and straightforward as the water we provide. We ensure every interaction is governed by fairness, ensuring you feel secure in your investment in superior hydration.
Order Cancellation Policy
Cancellation Before Dispatch
Customers may cancel orders before they are shipped with zero cancellation charges. A full refund will be processed to your original payment method.
Cancellation After Dispatch
Once a product is shipped, cancellation is not allowed. However, customers may opt for the return process after delivery, subject to return eligibility.
Return Policy & Eligibility
Eligible for Return
- Unused and unopened products in original condition.
- All original packaging, manuals, and accessories included.
- Request raised within 7 days of delivery.
- Undamaged serial numbers matching our database.
Non-Returnable Items
- Already installed Alkaline Ionizers or Hydrogen Devices.
- Consumables (Filters, cleaning solutions, opened tubes).
- Items damaged due to customer misuse or power surge.
- Products missing original warranty cards or serial stickers.
Standardized Return Process
1. Submit Request
Email/Web Form with Order ID
2. Verification
Validation of purchase details
3. Pickup
Arranged within 2-4 days
4. Quality Check
Facility Inspection
5. Refund
Credit in 7-10 working days
Refund Policy
Refunds are initiated only after the product clears the Quality Check (QC). If QC fails, the item is returned to the customer. Timeline: 7-10 business days back to the original payment method (UPI, Card, or Bank).
Exchange Policy
Exchange is strictly limited to units with verified manufacturing defects or transit damage reported upon delivery. Used or installed items are not eligible for exchange.
Damaged or Defective Products
If your IonEdge device arrives damaged, please report it within 48 hours of delivery. We highly recommend recording an unboxing video to facilitate a rapid validation and replacement process.
Transit Damage Validation:
Subject to verification of packaging condition and timestamp of report.
"Please Note: Warranty coverage activates upon professional installation. Warranty service handles repairs/replacements but does not substitute or extend the Return/Cancellation window."
Contact Support
Phone
+91 7292036288
sales@ionedge.in
Corporate Office
Delhi, India
Legal Disclaimer
This policy is governed by the laws of India. TechMech Electrodynamics India Pvt. Ltd. reserves the right to modify this policy at any time without prior notice. By making a purchase, customers acknowledge and agree to the latest version of this policy.
Committed to Your Trust
IonEdge stands for quality and consumer protection. Raise a request easily below.